U.S. Warehouse
Ships from our local U.S. warehouse
Shipping Policy
We work hard to get your order to you quickly and safely.
Please review our shipping policy below to understand how we process and deliver your order.
Processing Time
1–2 business days
Shipping Time
3–7 business days
Shipping Cost
Calculated at checkout
Order Tracking
Tracking number sent by email
Your Order Delivery Journey
1. Order Placed
You will receive an order confirmation email.
2. Processing
We process your order within 1–2 business days.
3. Shipped
A shipping confirmation email with your tracking number will be sent to you.
4. Delivered
Shipping normally takes 3–7 business days.
Where Do We Ship?
Currently, WindBillion ships primarily within the United States. We plan to expand our shipping destinations to more countries and regions in the future. Orders are fulfilled and shipped from our local US warehouse.
Shipping Cost
Shipping fees are calculated based on your shipping address and the products in your order. The exact shipping cost will be displayed at checkout before you complete your purchase.
How Long Does Shipping Take?
After your order is successfully placed:
·Order Processing Time: 1–2 business days
·Shipping Time: 3–7 business days
Most orders will be shipped within 48 hours after payment confirmation.
Please note that actual delivery times may vary depending on your location, carrier availability, weather conditions, and other factors beyond our control.
Order Confirmation & Tracking
Once your order has been confirmed, you will receive an order confirmation email with your order details.
After your order has shipped, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor your package delivery status.
Shipping Carriers
We work with trusted shipping carriers to ensure your order arrives safely and efficiently. Depending on your location and order details, your package may be delivered by carriers including USPS, UPS, FedEx, or other reliable logistics partners.
Can I Change My Shipping Address?
If you need to update your shipping address, please contact us as soon as possible. Once an order has shipped, we cannot modify the shipping address. WindBillion is not responsible for delays or delivery issues caused by incorrect shipping information provided by the customer.
Can I Cancel My Order?
Orders can be canceled within 1 hour after purchase.
After this period, your order may have entered the fulfillment process and cannot be canceled.
If your order has already shipped, please refer to our return policy for further assistance.
Multiple Items in One Order
We make every effort to ship all items in your order together.
However, depending on product availability, warehouse location, or shipping methods, some items may be shipped separately. You will receive tracking information for each shipment.
Lost, Damaged, or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please contact our customer support team.
We will assist you in investigating the issue and provide support based on the specific situation.
Returns & Refunds
We want you to be completely satisfied with your WindBillion purchase.
If you are not satisfied with your order due to reasons such as:
·Changed your mind
·Ordered the wrong item
·The product does not meet your expectations
You may request a return within 30 days of delivery.
WindBillion provides 30-day free returns. Please contact our support team before returning your product to receive return instructions.