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Refund / Return Policy
Refund / Return Policy
Last updated: January 15, 2026
Thank you for shopping with us. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 calendar days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in the original packaging
- Include the receipt or proof of purchase
Customized or special-order products are non-refundable, unless there is a quality issue.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment.
- Refunds will be processed within 5–10 business days
- Processing time may vary depending on your bank or card issuer
3. Shipping Costs
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged or incorrect item)
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Photos or videos showing the issue
We will arrange a replacement or refund after verification.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Customized or made-to-order products
- Clearance or sale items
- Products damaged due to improper use
6. Late or Missing Refunds
If you haven’t received a refund yet:
- First check your bank account again
- Then contact your credit card company (processing time may vary)
- If you’ve done all of this and still have not received your refund, please contact us
7. Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: service01@windbillion.com
Website: https://windbillion.com